Refund Policy
Last updated: October 7, 2025
At Garac Business Group LLC (“Company”, “we”, “our”, or “us”), we are committed to providing high-quality creative, production, and consulting services to every client.
This Refund Policy outlines the terms and conditions related to deposits, cancellations, payments, and refunds for our Services.
By booking our Services or making any payment, you acknowledge and agree to the following terms.
1. Booking Confirmation and Deposits
To confirm a booking or secure a production date, clients must pay a non-refundable deposit (percentage specified in the proposal, invoice, or written agreement).
This deposit:
- Secures your project date and our team’s availability,
- Covers pre-production preparation (concept development, scheduling, planning, etc.), and
- May include partial administrative and creative costs incurred immediately after booking.
No date or project slot is considered confirmed until the deposit is received.
Verbal agreements alone do not guarantee a reservation.
2. Cancellations by the Client
If you wish to cancel or reschedule your project, you must notify us in writing via email at [email protected].
Cancellation within 7 days of the scheduled project date
- The deposit will be forfeited in full.
- No credits or refunds will be applied, as production resources and time slots have been reserved.
Cancellation more than 7 days in advance
- We may, at our sole discretion, apply a portion of the deposit as a credit toward a future booking within 90 days, depending on availability.
- If not rebooked within that period, the credit expires automatically.
No-shows or cancellations within 48 hours of the project
- The client is responsible for 100% of the agreed total amount, as the reserved date cannot reasonably be rebooked or repurposed.
All cancellation requests must be acknowledged by the Company in writing to take effect.
3. Rescheduling
We understand that unforeseen events happen. If you need to reschedule due to illness, travel issues, or similar circumstances, please notify us as soon as possible.
- One (1) reschedule is allowed without penalty if requested at least 5 business days in advance, subject to our availability.
- Additional reschedules or short-notice changes (less than 5 days) may incur a rescheduling fee or new deposit requirement.
If the rescheduled date conflicts with another confirmed project, we will offer the next available slot.
4. Cancellations by Garac Business Group LLC
In rare and exceptional cases where we must cancel due to illness, emergencies, or force majeure events, clients will be offered the choice to:
- Reschedule at no additional cost, or
- Receive a full refund of any payments made to date.
Refunds will not cover third-party or incidental expenses such as travel, accommodation, or vendor bookings made by the client.
We are not responsible for indirect losses, business disruption, or opportunity costs resulting from cancellation.
5. Refunds for Completed or Ongoing Work
Due to the custom and creative nature of our Services, refunds are not available once production, filming, or editing has begun.
However, in specific cases where:
- No work has started,
- No resources have been allocated, and
- Both parties agree in writing,
a partial refund may be considered at our discretion, after deducting administrative or planning costs.
Refunds are not granted based on:
- Personal taste or subjective dissatisfaction,
- Differences in artistic vision after project approval,
- Changes in business circumstances, budgets, or priorities,
- Delays caused by the client or third-party vendors.
Our responsibility is to fulfill the agreed creative brief, not to guarantee a particular emotional or commercial outcome.
6. Project Scope Changes
If, after booking, the client requests:
- Additional filming days or deliverables,
- Major creative changes or new direction,
- Re-edits outside the original scope,
such requests will be treated as new billable work and are not grounds for refund.
Any modifications must be confirmed in writing, and corresponding invoices will reflect the updated scope.
7. Non-Refundable Services and Expenses
The following are strictly non-refundable under all circumstances:
- Booking deposits and retainers
- Fees paid to external collaborators, talent, or models
- Location rental costs and permits
- Travel and accommodation expenses once booked
- Equipment rental fees
- Third-party licensing (e.g., music, footage, software)
- Rush fees or expedited project charges
Once these costs have been incurred, they cannot be recovered or reversed.
8. Digital Deliverables and Downloads
All digital materials, edits, or creative assets provided to clients (including previews, drafts, or final versions) are considered non-refundable products once delivered.
Due to the instant and replicable nature of digital content, we cannot issue refunds for materials already shared electronically or made available for download.
9. Refund Method and Timeline
When refunds are approved, they will be processed using the same payment method originally used for the transaction.
Typical processing times range from 5 to 10 business days, depending on your bank or payment provider.
The refunded amount will exclude any:
- Bank transfer or transaction fees,
- Processing costs charged by payment gateways, or
- Non-refundable third-party expenses already incurred.
10. Dispute Resolution and Chargebacks
We encourage open and transparent communication to resolve any concerns before escalating to formal disputes.
If you believe an issue warrants a refund or adjustment:
- Contact us directly at [email protected] within 7 days of delivery or issue identification.
- Provide details and supporting evidence (e.g., proof of payment, communication, or screenshots).
- We will review and respond within 5 business days.
Chargebacks filed without prior notice are considered a breach of agreement and may result in:
- Suspension of ongoing or future work,
- Permanent termination of client relationship, and
- Legal action to recover chargeback-related costs and damages.
We keep documentation and correspondence as proof of delivery and fulfillment for all projects.
11. Client Cooperation and Responsibility
Refund eligibility requires active and timely cooperation from the client throughout the project.
Refunds will not be issued if:
- The client fails to provide necessary materials, access, or approvals on time.
- The project is delayed or compromised due to unresponsiveness.
- The client or their representative behaves abusively or obstructively during production or communication.
Professional conduct and communication are required for successful collaboration.
12. Force Majeure and Unforeseen Events
If either party is unable to perform due to circumstances beyond reasonable control (natural disasters, illness, government restrictions, etc.), both parties agree to:
- Reschedule at a mutually convenient date, or
- Issue or accept a refund proportional to unrendered services.
Refunds in force majeure cases exclude costs already incurred or committed to third parties.
13. Policy Amendments
Garac Business Group LLC reserves the right to modify or update this Refund Policy at any time to reflect changes in law, industry standards, or business practices.
The “Last updated” date at the top of this page indicates the most recent version.
Your continued engagement with our Services after changes indicates acceptance of the updated policy.
14. Contact Us
For all refund-related inquiries, cancellation requests, or billing questions, please contact us at:
Garac Business Group LLC
30 N Gould St Ste R, Sheridan, WY 82801, USA
[email protected]
https://strahinjaergarac.com
